ONYX Gets Cleansed

In preparation to welcome visitors back to its hotels, resorts and serviced apartments across Asia-Pacific and to reassure guests who are currently in residence, ONYX Hospitality Group has announced enhanced operational hygiene and safety standards as part of its “ONYX Clean” initiative that will be implemented across its full portfolio of properties.


ONYX Clean will impact every step of the guest journey from arrival to departure, with updated standards and operational procedures that complement the Group’s existing industry-leading health and safety initiatives. ONYX Clean will be introduced across all of the company’s 52 properties across seven countries in the coming weeks, and at all new openings. All properties with temporary suspended operations will reopen with full implementation, as team members take this unprecedented opportunity to prepare, train and fine tune procedures for the return of the first guests.


During this operational hiatus, ONYX team members are continuously engaged while staying home as they participate in an online learning platform that offers a wide variety of training programmes, including in-house produced educational videos that help deliver awareness on pathogen risks and demonstrate the enhanced cleaning and sanitising methodologies and updated guest service protocols.


Each property has appointed an in-house ONYX Clean champion who will ensure the implementation and internal audit of all standards based on a property-wide checklist developed in partnership with Ecolab, a global leader in hygiene, safety and energy technology solutions and supplier of many cleaning products used by ONYX Hospitality Group properties.


A rapidly-expanding Bangkok-headquartered hotel company with presence across the Asia-Pacific region, ONYX Hospitality Group has a development pipeline of more than 20 hotels scheduled to open in the coming years in locations such as Niseko, Japan, the Maldives, Penang, Colombo, Vientiane and Pattaya. The company is committed to ongoing safety and hygiene as its operational reach continues to expand beyond its Thai roots.

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